+353 85 736 0008
Mon - Sun: 12:00 a.m. to 11:59 p.m.
Frequently Asked Questions (FAQs)
1
What types of devices do you repair?
We specialize in repairing a wide range of smartphones, including iPhones, Samsung, Huawei, Xiaomi, and other popular models. If you're unsure about your device, just contact us and we'll let you know if we can help.
2
Do you use genuine parts for repairs?
We use high-quality parts that meet or exceed manufacturer specifications. Where possible, we use genuine components or top-tier alternatives that ensure your device functions reliably after repair.
3
How long does a typical repair take?
Most standard repairs, such as screen replacements or battery swaps, are completed within 1 to 2 hours. For more complex issues, it may take longer, but we always keep you informed about timelines.
4
Can I book a repair online?
Yes, you can book your repair through our website by selecting your device and the issue you’re experiencing. Once booked, we’ll contact you to confirm details and provide further instructions.
5
Do you offer mail-in repair services?
Yes, we offer convenient nationwide mail-in repair services. Simply ship your device to our Galway location, and we’ll fix it and return it as quickly as possible.
6
Is there a warranty on repairs?
All our repairs come with a standard warranty, typically ranging from 30 to 90 days depending on the repair type. This covers the specific parts and labour involved in the service.
7
What kind of accessories do you sell?
We sell phone covers, holders, car mounts, charging cables, screen protectors, stands, and more. All accessories are tested for durability, functionality, and compatibility.
8
Are your accessories compatible with all phone models?
We stock accessories for a wide variety of makes and models. You can filter by phone type on our website or contact us directly if you don’t see your model listed.
9
How do I know which accessory is right for my phone?
Each product page contains compatibility information. If you're still unsure, our customer service team is available to help you find the perfect match.
10
Are your accessories original or third-party?
We carry both original and high-quality third-party accessories. All third-party products are carefully selected to meet industry standards.
11
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely for your protection.
12
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, we can usually accommodate changes or cancellations. Contact us as soon as possible with your order number.
13
Do you offer discounts or promotions?
Yes, we run occasional promotions and offer discount codes through our newsletter and social media. Be sure to subscribe to stay updated.
14
Do you deliver nationwide?
Yes, we ship across the Republic of Ireland. We use reliable courier partners to ensure your items arrive safely and on time.
15
How long does delivery take?
Standard delivery typically takes 10 to 12 working days. Delays may occur during busy periods, but we always strive to ship promptly.
16
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor the status and location of your package.
17
What is your return policy?
We accept returns for unused items within 30 days of purchase. Items must be in original packaging and in resalable condition. Contact us before sending any item back.
18
Can I return a used or installed accessory?
Unfortunately, we cannot accept returns for used or installed accessories unless they are faulty. Please check compatibility before opening the packaging.
19
What happens if I receive a faulty product?
If you receive a damaged or faulty product, let us know immediately. We’ll either send a replacement or issue a full refund depending on the situation.
20
Where are you located?
Our physical location is at 76 JKL Street, Edenderry, Ireland, R45 DD53. We also serve customers nationwide through our website.
21
What are your customer service hours?
Our customer service is available from Monday to Sunday, 12:00 a.m. to 11:59 p.m. You can contact us by phone, email, or through our website.
22
Is my data safe during repairs?
We respect your privacy and do not access or copy your data. However, we strongly recommend backing up your device before sending it in for repair.
23
Do you repair water-damaged phones?
Yes, we offer diagnostics and repair for water-damaged phones. While not all devices can be saved, we have a high success rate with timely intervention.
24
Can I visit your store in person?
Yes, customers in Edenderry and surrounding areas are welcome to visit our shop. We recommend calling ahead to confirm availability or book an appointment.
25
How can I contact you?
You can reach us at +353 85 736 0008 or email us at info@i-fixit.ie. We aim to respond to all messages as quickly as possible, usually within a few hours.